Over 10 Years In Customer Service & Leadership Training In The Hospitality Industry

“Great things in business are never done by one person. They’re done by a team of people.”

– Steve Jobs

Click on each team member to read more.

Andy Stangenberg / Founder, CEO
Andy 7With over 30 years of experience in the operational field of the service industry in six different countries, Stangenberg developed a tremendous understanding of service excellence and the importance of service engagement between associates and guests, members or customers. He taught the school of service in many countries and owned and operated private service schools in Aruba and Maui. His experience as an executive hotel director required him to play a constant role as a coach and trainer, understanding how to engage employees on all levels. His upbeat, interactive and motivational style of facilitating “blended learning” has touched and influenced associates and leaders in all areas of hotels, clubs and restaurant organizations. Stangenberg has received numerous leadership awards and is currently used by world leading resorts and clubs as the master coach, responsible for employee and leadership development. Stangenberg facilitates fluently in English and German.
Brian Williamson / VP of Operations and Sales

Williamson_34_WEB (002)Function with Q-Principle: Reality Coach, Leadership Coach, Facilitator, Research & Curriculum Design

With over 22 years of experience in the operational field, sales, and catering of the service industry, Brian’s understanding of “service is a feeling”, and the importance of service engagement between associates and guests, members or customers, has guided him to a successful career in the hospitality industry. He has been educated by the top French culinary schools, prestigious Country Club organizations, American Culinary Federation, and top grossing hotel chains. His experience as an executive hotel director required him to implement, coach and train managers in understanding how to engage employees on all levels. Brian’s direct, interactive and motivational style of facilitating “blended learning” from the core goals of Q-Principle has touched and influenced thousands of associates and leaders in all areas of hotels, clubs and service organizations. Q-Principle has received numerous leadership awards and is currently used by world leading resorts and clubs as the source for coaching and learning, responsible for employee and leadership development. Brian’s focus on technical skills and strategic curriculum design has earned him numerous awards in the field of education and the hospitality industry.

John Quillen / Executive Vice President
John's PictureJohn is Executive Vice President – Chief Financial Officer and Chief Operations Officer for Q-Principle, Inc,. since assisting with the forming of the corporation in January 2006.  Prior to Q-Principle, John was involved in various start-up operations in an executive management role and as a consultant in various other start-up endeavors . John worked in the mortgage lending and banking industry for 25 years, holding senior-vice president, operations and sales management and various other management positions with lending, servicing and Internet service providers.
Austin McGonigle / CSP Speaking Coach

AustenFunction with Q-Principle: Life Coach, Reality Coach, Teambuilding Expert, Internal Speaking Coach, Facilitator

Austin McGonigle is founder and president of Success Cycle, a twenty-eight year old company that teaches interaction skills that ensure success in business and in life. In 1998, Austin founded the Georgia Speakers Bureau to assist meeting planners in selecting the right speaker to meet and exceed their meeting objectives. He has authored numerous audio cds with his most recent being Take Rejection Personally. His radio talk show “One-To-One with Austin McGonigle” was the most listened to show on Business Radio 1160 AM in Atlanta in 2008. Austin McGonigle is one of only 500 speakers in the world who has had the designation of Certified Speaking Professional (CSP) from the National Speakers Association. Austin was the 2005 recipient of the coveted Kay Herman Legacy Award for excellence in the speaking industry. Austin has inspired thousands of professionals by improving public speaking skills, sales skills, customer service skills, and leadership skills. Austin functions as an active speaker and coach and works as the personal speaking coach with the CEO of Q-Principle, Andy Stangenberg.

Jeff Guidry

JeffAndFreedomFreedom is a female American Bald Eagle that came to the Sarvey Wildlife Center in Arlington, Washington in 1998 as a baby. Jeff was working at the center when she arrived. She was unable to stand, with both wings broken, covered in lice, and emaciated.






Jeff took her to a vet in a converted dog carrier. She had surgery on one wing, that was broken in four places. She cannot extend that wing, and could not be released back into the wild. Jeff was always around her.

After more than a month of tube feedings, Freedom still could not stand, and the center made a decision to euthanize her if she could not stand in a week. Jeff did not want to go to work on the Thursday before they would euthanize her on Friday, but he went anyway. The center was all grins. Jeff went immediately to Freedom’s cage, and she was standing. She had decided to fight.

The center director asked Jeff to glove train Freedom and to get her used to the jesses used in falconry. They began to do educational sessions and appeared on TV and radio shows.

In the Spring of 2000, Jeff was diagnosed with stage 3 non-Hodgkin’s lymphoma. He went through eight months of chemo and lost his hair. During this time, he visited Sarvey, to take Freedom for walks.

In November of that year, Jeff was told that if the blood cancer was not gone after eight rounds of chemo, the last resort would be stem cell transplant. They did the tests, and they notified Jeff on a Monday that the cancer was gone. The first thing he did was to visit Freedom at Sarvey:

Freedom sometimes is approached by people who are sick, and she has a powerful healing “hold” on them. A man who was terminal held her and his knees nearly buckled. The man swore to feel her power course through his body. Jeff and Freedom have had many similar experiences.

Jeff says, “I never forget the honor I have of being so close
to such a magnificent spirit as

Jeff and Freedom have been together all these years, and if you look at the beautiful photos, you can see that they are bonded together emotionally and spiritually.




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